Refund policy

All products sold by YAMI Planners (an online shop of YAMI Concept) are digital downloads. Nothing is shipped, so there are no physical returns.

Right of withdrawal for digital content

Consumers in the EU generally have a 14-day right of withdrawal. For digital content that is not supplied on a physical medium, the right of withdrawal expires once the download has started, if you have expressly agreed that delivery begins before the end of the withdrawal period and have acknowledged that you thereby lose your right of withdrawal. You give this consent at checkout.

Faulty or missing files

If a file is damaged, incomplete, cannot be opened, or you did not receive your download link, please contact us within 14 days of purchase at info@yamiconcept.com with your order number. We will send you a working file or, if we cannot fix the problem, refund the purchase price.